Getting excited about the new ZOX that you have coming in the mail? Track your order status here!

We want you to receive your order as quickly as possible! To make that happen, our team works hard to process orders as they come in. We will try our absolute best to edit or cancel your order. Please fill out the contact form immediately if you have any questions about editing or canceling your order.

We want you to receive your order as quickly as possible! To make that happen, our team works hard to process orders as they come in. We will try our absolute best to change the shipping address. Please fill out the contact form immediately if you have any questions about editing or canceling your order.

If your tracking information hasn’t been updated for 1-3 business days, don’t worry as that is totally normal! Though, if your package hasn’t moved in over 7 business days, contact us through our contact form and we can help out.

Still haven’t received your order even though your order status says "Delivered”? 

1. Check With Neighbors 

Sometimes, mail carriers leave packages at nearby doors by mistake (oopsies!). Make sure the package didn’t get delivered to a neighbor’s house instead.

2. Hang Tight for a Few Days 

Occasionally the courier will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 1-3 business days after being marked as "Delivered", so hang tight for a few days!

If you don’t have any luck and you still haven't received your package after 3 business days of it being marked as "Delivered", we are more than happy to help out and resolve this for you. Please just contact us through ourcontact form and we'll get back to you ASAP.

Typically there are a few reasons that your discount will not apply to your order:

1. Coupon code is restricted on certain items or the requirement for the discount hasn’t been met

Check the restrictions or requirements for the discount and remove/add items to reach the parameters. 

2. Trying to use multiple discount codes 

Use the higher discount code on your order 

3. Your items are marked as Sale

Remove the discount code or the sale item(s) from your cart

Typically there are a few reasons that you may not be receiving emails from us:

1. Going to Spam

Sometimes emails accidentally get marked as spam even if they are not supposed to. If you are concerned this may be the case, open the spam section of your email and do a quick search of 'bros@zox.la'. If they are mis-marking as spam, select the email(s) and mark them 'Not Spam' to teach your email that emails from bros@zox.la are not spam. We would also highly suggest adding bros@zox.la as a contact to prevent this from occurring.

2. Unsubscribed to Emails

If you previously unsubscribed or accidentally unsubscribed from emails then to receive emails from us again you can easily resubscribe to emails here.

3. Email Bounced by Provider

If your email inbox is full or the message is too large for your inbox, your provider may bounce the email. Most email providers have a notice when logged into your email if your inbox is full.

Getting excited about the new ZOX that you have coming in the mail?Track your order status here!

Tracking Status

If your tracking information hasn’t been updated for 1-3 business days, don’t worry as that is totally normal! If your package hasn’t moved in 7 days (10 days for international orders), contact us through our contact form and we can help out!

Missing a Package

Still haven’t received your order even though your order status says "Delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oopsies!).

Occasionally the courier will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 1-3 business days after being marked as "Delivered", so hang tight for a few days!

If you don’t have any luck and you still haven't received your package after 3 business days of it being marked as "Delivered", we are more than happy to help out and resolve this for you. Please just contact us through our contact form and we'll get back to you ASAP.

We know how hard it can be to wait for your new ZOX, so we’ve provided multiple shipping options that way we can ensure you get your package when you need it!

DHL Shipping 

DHL Standard

$3.25

5-6 Business Days + Processing

Free for orders over $40 USD

DHL MAX

$3.85

3-4 Business Days + Processing $0.75 for orders over $40 USD

USPS Shipping

USPS First Class

$3.90

5-6 Business Days + Processing

$1.00 for orders over $40 USD

USPS First Class *Texas Only*

$3.00

1-3 Business Days + Processing

Free for orders over $40 USD

FedEx Shipping

FedEx 2Day (No PO Boxes)

$15.00

2-3 Business Days + Priority Processing

$5.00 with ZOXPass

Note:Orders are processedMonday through Friday, if your order is processed after pickup (typically between 2-4pm CT) it will be picked up the following business day.*

We know it can be so hard to wait when you are excited about receiving your ZOX so we try to make it as easy as possible to keep an eye on your order's whereabouts.Once your order is placed, you should receive a confirmation email shortly after placing your order which will include your order number (I have shared an example below).

Here are some great ways to track down your order:

1. Email: After the order is processed by our team (typically 1-3 business days), you will receive an email with tracking details.

2. Tracking Page: Use the your order number or email address and zip code to track down your package(s) here

3. Chat Button: When you select the chat icon, there is a section for 'Where Is My Order?'. When you are logged in to your ZOX account your orders will automatically pop up here and if you are not logged in all you will need to do is enter your order number and email address.

We hope that this helps and we can't wait for you to get your ZOX!!

If you reach out to us quickly enough via live chat or the contact form at the top of this page we will try our best to adjust that shipping address in time.

Unfortunately, we are unable to guarantee that we can make the adjustment before the order ships out due to the high volume of messages we receive and how quickly orders are going out everyday. We will give it our best efforts though and provide options for what can be done if the order has gone out and has the wrong address on it. :)

If the package has already been shipped out or delivered to wrong address on file (and cannot be changed). We have to charge shipping costs for the reshipment the original costs has been already been charged on the original shipment.

Thank you so very much for your service, we greatly appreciate the sacrifices that you make! If you want to ship to an APO or FPO address, here's how to enter it in:

Country: "United States"

City: "APO" OR "FPO"

State:"Armed Forces Americas"OR "Armed Forces Europe" OR "Armed Forces Pacific"

I'm so sorry but sadly at this point in time, our system is unable to read and print addresses that are input into the system in any other characters besides English. If you enter your address with other characters your package will not be able to be delivered and will have to be reshipped or potentially refunded.

Unfortunately during this time, the average processing time and shipping time have both gone up. We are doing our very best to be able to efficiently ship out all orders however, the delivery of the actual order may be delayed at this time due to local restrictions based on your shipping address.

We are back to shipping to all countries worldwide. Some delays may occur due to COVID-19 and restrictions in your country.

Thank you for your understanding, stay safe.

I'm so sorry but at this point in time we can not offer personal ZOX. We totally understand there are certain meanings or designs that you or loved ones are drawn to. Please be sure to check out our Shop page and you may just be able to find something similar to what you're looking for.

If you have an idea for a ZOX design, please join ZOX Idea Factory and post it in there. We have a ton of amazing artists who are always looking for new ideas.

1. You cannot use multiple discounts at the same time. 

2. Some discounts only apply to specific items and will not apply if the item is not in your cart.

3. You have already used the discount on a previous order so it is no longer valid.

4. You can not discount subscriptions as they process through a separate platform for checkout.

 We hope this helps! :) 

I'm so sorry to hear that! If you reach out to us quickly enough via live chat or the contact form at the top of this page we will try our best to adjust that order in time.

Unfortunately, we are unable to guarantee that we can make the adjustments before the order ships out due to the high volume of messages we receive and how quickly orders are going out everyday. We will give it our best efforts though! :)

We're so sorry to hear that you need to cancel your order with us. If you reach out to us quickly enough via live chat or the contact form at the top of this page we will try our best to cancel that order in time.

Unfortunately, we are unable to guarantee that we can cancel the order before it ships out due to the high volume of messages we receive and how quickly orders are going out everyday. We will give it our best efforts though! :)

If you request to cancel an order and it's already been shipped, you can create a return here.

We do everything we can to get orders processed and shipped out as soon as they come in, which is usually 1-3 business days but it may take up to 4-6 days if we have a large influx of orders. 

Business days are considered Monday through Friday.

Oh no, we're so sorry to hear that! We actually have a Happiness Guarantee on your very first order. Here's how that works:

If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first ZOX, please pass it along to a friend and we'll give you a full refund on it. If you have additional unworn Straps, Imperials or Strings you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away.

Happiness Guarantee cannot be used when your initial purchase was used in conjuction with our Share the Love program. Happiness Guarantee does not cover slow shipping times to foreign countries. If you are unhappy with the ship time, you can pay to return your Straps and the refund will be processed as soon as we receive your return. 

Please note that we will only refund you for one item, if you are unhappy with more than one, you will need you to create a return.

We're so sorry to hear that your ZOX is damaged or defective! Please reach out to us with a photo of the damaged/defective ZOX and we'll get it sorted for you as quickly as possible. 

We stand behind the quality of our products with a Limited Two Year Warranty. This is our guarantee that every ZOX product sold within the United States, Canada, and Mexico is free of production and material defects. This warranty is valid for two years, beginning on the date of purchase from Zox.la.

ZOX reserves the right to determine between defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim or from normal wear-and-tear.

**Normal wear and tear is not covered and each warranty claim is decided on a case by case basis.

Unfortunately when an order is over 90 days old, our system is then no longer able to issue a refund. If there are any issues that exceed that timeframe such as orders not being delivered, damaged items, etc. we will not be able to issue a refund but will instead need to issue you a store credit for your the initial amount that was paid.

That’s not good, I am so sorry to hear that! Typically there are three reasons that you may not be receiving emails from us:

1. Going to Spam: Sometimes emails accidentally get marked as spam even if they are not supposed to. If you are concerned this may be the case, open the spam section of your email and do a quick search of 'bros@zox.la'. If they are mis-marking as spam, select the email(s) and mark them 'Not Spam' to teach your email that emails from bros@zox.la are not spam. We would also highly suggest adding bros@zox.la as a contact to prevent this from occurring.

2. Unsubscribed to Emails: If you previously unsubscribed or accidentally unsubscribed from emails then to receive emails from us again you can easily resubscribe to emails here.

3. Email Bounced by Provider: If your email inbox is full or the message is too large for your inbox, your provider may bounce the email. Most email providers have a notice when logged into your email if your inbox is full.

Don't Have an Account: If you just placed your first order with us it is likely that you do not yet have an account, no worries though that is a super easy fix. All you have to do is put in your name, email address, and a password and you will have a ZOX account ready to go. Create An Account

Forgot My Password: With all the password combination requirements these days, we know how difficult it can be to remember all of the passwords. If you're having troubles with your ZOX account password go to this link and input the email address connected to your ZOX account. You will receive an email with the next steps to reset your password and get you back into your ZOX account. Forgot My Password

**If you have tried the Forgot My Password step and had an error saying you do not have an account. That would mean that you did not create an account prior to ordering or after you ordered, if that is the case following the 'Don't Have an Account' step is exactly what you need. Just make sure you enter the email address that you originally ordered with so that your loyalty points show correctly.

This is done during check out, if you need to update your payment information/method. Please be sure to change it during checkout and save it for the future as this should help you check out faster.

This will not update your subscription information and will need to be done so under 'Manage Subscriptions'.

This is a very simple process to do. You will need log into your account, click 'My Account', click 'View Addresses', then 'Add a New Address.' When you fill it out make sure to click the box to set it as your new default.

This will not update any active subscription addresses and you will need to do that under 'Manage Subscriptions'.

VIP Status is automatically granted once you create an account with us. With this status you receive 10 points per $1 spent that can be used to make reward vouchers ranging from $5-100. Points are earned by making purchases, reviewing your purchases, liking us on social media, and more. 

VIP+ Status is automatically granted once you reach 5,000 points in your account. With this status you receive 15 points per $1 spent. Unfortunately if you account is inactive for more than a year, you may loose your VIP+ status and go back to a VIP status.

Can't find your discount code after redeeming your points? We're happy to help, here are the steps to finding your code:

1. Login

2. Go to the loyalty tab

3. Scroll all the way down to 'Account Activity'

4. Click on the 'Approved' button for any reward redemptions, if able to be used the code will show there

Hope this helps! :)

ZOX loyalty points expire after 12 months.

No worries though! When you have points that are getting close to their expiration date, a notice email will be sent over to you. This email will include a date of when to use the amount of points close to expiring.

Birthday Straps are exclusively reserved for customers who are VIP, VIP+, or Subscribers. You must register your birthday with us here. Enter your birthday and click 'Sign Up.' If you don’t register your birthday at least a month before your birthday, you will have to wait until next year to get your Cake Strap.

With an active monthly subscription status to our Mystery Pack, Pearl Club, or String Club.

Access does not apply for ZOXBlog subscriptions.

If you already were holding an active subscription at the time of the launch (December 15th, 2021) then you would automatically be a part of ZOXPASS, no need to sign up for another subscription or for ZOXPASS itself.

1. Exclusive ZOXPASS Pricing

Save $1 each when you buy 4+ AND Save $2 each when you buy 10+

Valid on straps, singles, secret stash straps/singles, blog straps/singles, metlets, imperial+, rings, and kids straps and applies automatically at checkout.

2. $5 2-Day FedEx Shipping on US Orders of $50+

3. Secret Stash Access

2 hour early access to releases and exclusive secret stash designs!

Sadly you are unable to stack discounts on our site. So if any discounts are applied at checkout, the automatic ZOXPASS discount will be removed.

85% of Zoxers wrists fit nicely into a size medium.

To find your perfect size, measure your wrist and compare them to the sizing guidelines below. Hope this helps!

Kids Fits wrists: 3.5" - 5” (100mm - 155mm)

Small Fits wrists: 4.5" - 6.7” (115mm - 170mm)

Medium Fits wrists: 5.5" - 7.3" (140mm - 185mm)

Large Fits wrists: 7" - 8.25" (175mm - 210mm).

ZOX are buttery-soft elastic wristbands made made from recycled plastic water bottles!

Though the latex is typically not visible (each strand of latex is encased in polyester), you may experience discomfort if you're allergic to latex. In that case, we'd recommend collecting our imperial+ or metlets which are latex-free.

Our release days are typically every Thursday.

The releases will be able to be found in the Secret Stash at 11:00am CT on Thursdays and from there it will then move over to the main shop page at 1:00PM CT.

We do send out emails for each release and they are set to send out right when the release goes live for that day. To access the Secret Stash, you will need to hold an active monthly subscription.

It depends on the collection type! The rarity level will show under 'Details' on the product page. Every strap/single we make is limited edition, so once it is fully sold out, it is gone for good.

You can check out our collectors guide here to learn more about rarity.

We have some great tips for cleaning and caring for your ZOX: https://zox.la/pages/care

Certain chemicals coming into contact with the elastic such as bug spray or sun spray and oils and lotions can cause the elastic to warp. 

You sure can! Zox are made of a special type of elastic that holds up very well in water; even after getting 'em wet the color will be super vibrant and awesome. We do definitely recommending ordering the ZOX to fit as well as possible Once in a while we see Straps that are in water non-stop, or ZOX that are too large get a little warped, as elastic tends to do over time, but unless you're a fish you probably have nothing to worry about. If you are a fish and have learned how to read, I'd love to hear from you! 🙂

If you do not receive a golden ticket with a gold stitched strap (#001-100), we did not forget it and there was not any sort of mistake on our end. Golden tickets have only been added in for the past couple of years and older gold stitched straps will not come with them.

Some items may also not include golden tickets, such as blog straps and monster month.

We're so sorry if you're having a tough time canceling your subscription. Our team is currently in the middle of doing a huge subscription update and during that we've found a few folks are having a hard time being able to adjust your subscription. If you need help with anything, please reach out to us via the contact form above and a team member would be more than happy to assist you.

Here you will find a breakdown of each subscriptions price, when you will be charged, and what it includes.

Being apart of any of these will give you access to the Secret Stash.

Pearl Club - 1st of the month - $25 -  Pearls are monthly limited edition Straps that come packed along side a matching enamel pin in a special magnetic collectors box. They are only available via membership which is limited to just 1,000 people. Pearls are the only Straps with logos stitched in metallic pearl white.

String Club - 9th of the month- $25 - Strings were created to be the interchangeable piece of our Imperial Hoodie collections. Using the same patent-pending magnetic clip as our Imperials, Strings allow you to change the look of your hoodie in seconds. Each String comes in an acrylic storage container with engraving on the side. Like Imperials, they're also numbered on the material itself - you'll find your String's serial number at the very center. The String Club provides you with two color-coordinated, unreleased Strings every month.

Mystery Club - Based on when you first order - $25 - Mystery Packs are our way of incorporating a game of chance into ZOX. Each pack contains 3 completely random Straps that range from in stock to sold-out. On top of that, there are over 100 different designs that are 100% exclusive to Mystery Packs, including the rarest Straps we make: Black Stars. These beauties have a rarity level of Grail and only have 100 pieces made. We massively revamped Mystery Packs in June 2019 to be the absolute best experience we could possibly make. This includes the following:

1. Now over 250 different designs mixed in, most with a rarity of Exclusive or better.
2. New Carbon stitched Black Stars with redeemable Black Star Cards.
3. Redeemable Gold cards included with nearly all gold stitched Straps found in Mystery Packs
4. Beautiful 6 - Strap mini-collections with matching Moonstones for the first 200 people to finish a set
5. Extra-rare matching Moonstone Strap for the first 200 people to finish each mini-collection.

If you need to update your address, make sure you do it for your subscription as well. You can do so by logging in, going to 'My Account', clicking 'Manage Subscriptions', and then from there, you can update your address.

We are not responsible for subscriptions that are not updated correctly and shipped out to an old address, after your order has been processed we can not make changes on our end. If this happens, we would highly recommend reaching out to your local post office or your old address to see about getting ahold of your package.

If you'd like to edit/cancel your subscription, you can sign into your account on ZOX.LA. Once you're on your account page, you'll need to click the link that says 'Manage Subscriptions' and you can cancel, update your address, and change billing information.

We're so sorry to hear that you're needing to start the return process with us. We've done our very best to make it as easy as possible. All you need to do is click here, fill in your information and the reason that you're creating the return. From there, if your return is accepted, it should only take a few business days at most to hear back from us with instructions on how to return it.

If you'd like to learn more about our return policy, please click here.

Congratulations on collecting an entire Mystery Pack mini-collection!

Moonstones are super easy to redeem, all you need to do is follow this link, find the collection you are redeeming and follow the instructions on the form: https://zox.la/pages/moonstone

There are only 200 of each Moonstone, if the one you're trying to redeem is out of stock, we're sorry but that means you will be unable to receive it.

Congratulations on collecting an entire Season of Mystery Pack mini-collection moonstones!

Mega Moonstones are super easy to redeem, all you need to do is follow this link, find the season you are redeeming and follow the instructions on the form: https://zox.la/pages/moonstone

Congratulations on collecting FIVE golden tickets!

We currently are not accepting golden ticket submissions as all gold bars #1-20 have been claimed. Once the next reward is available the redemption form will be updated or we will post a new form on the site. If you have any questions please feel free to reach out to our team. Thanks!

There are only 100 of each batch of Gold Bricks. The next reward following the gold bricks will be announced with instructions and redemption requirements once available.

Congratulations on collecting FIVE black star cards!

Please submit the following form: https://zox.la/pages/rewards

Once the form is submitted you will receive an email with further information for redeeming your reward. Woohoo!

Congratulations on collecting all 31 monsters from the 2021 Monster Month!
Chaz Humbug is super easy to redeem, all you need to do is follow this link, fill in the serial numbers for the monsters you are redeeming (AD is left dot & General is the right dot) and follow the instructions on the form: https://zox.la/pages/monster-month-2021
There are 500 of Chaz Humbug, available in small, medium and large.